Frequently Asked Questions
How do you accommodate for food allergies? +
Our vessels do not permit any outside food, however, for specific dietary requests, please call us to ensure we are able to accommodate your concerns.
While we do our best by trying to offer gluten and allergy free products as well as gluten sensitive menu items, we openly handle several allergens throughout our galleys. While we take precautions to keep ingredients separate, we cannot guarantee a gluten free environment. We do not have separate prep surfaces, cook tops or equipment. Our chefs prepare and cook in common areas with shared equipment, therefore the items may come in contact with other food products.
Is my boat wheelchair accessible? +
The majority of our fleet decks and restrooms are able to accommodate most standard-sized wheelchairs. We ask that for specific accessibility concerns you please call the local Hornblower number and ensure that you are seated on an accessible deck.
What do I need to bring in order to pick up my tickets? +
We ask that guests have photo identification and their cruise order number handy to pick up the tickets. Our ticket booths open one hour prior to cruise boarding time and are conveniently located near our ship's docking location.
What happens in inclement weather? +
Our cruises take place rain or shine. However, in the rare event that the Coast Guard prohibits cruises due to inclement weather, our staff will contact you directly to make other arrangements.