Frequently Asked Questions
Are Mariposa cruises wheelchair accessible? +
Our ability to offer wheelchair accessibility is limited based on the the particular ship and water levels at the time of the cruise.
The Oriole is equipped with a special wheelchair ramp which, can accommodate non-motorized wheelchairs dependent on water levels. Once on board, non-motorized wheelchairs will be restricted to the boarding deck, and restrooms are located on the lower level, thus are not wheelchair accessible.
Can I purchase tickets online? +
For parties of 19 guests or less, tickets are available for online purchase. We ask that groups of 20 or more contact us so one of our event coordinators can assist with your event.
How Do I Board Without a Ticket? +
Because we operate on a paperless ticketing system, we ask that our guests provide photo ID and their order number when boarding.
How do you accommodate for food allergies? +
Our vessels do not permit any outside food, however, for specific dietary requests, please call us to ensure we are able to accommodate your concerns.
While we do our best by trying to offer gluten and allergy free products as well as gluten sensitive menu items, we openly handle several allergens throughout our galleys. While we take precautions to keep ingredients separate, we cannot guarantee a gluten free environment. We do not have separate prep surfaces, cook tops or equipment. Our chefs prepare and cook in common areas with shared equipment, therefore the items may come in contact with other food products.
What happens in inclement weather? +
Our cruises take place rain or shine. However, in the rare event that the Coast Guard prohibits cruises due to inclement weather, our staff will contact you directly to make other arrangements.
What is your cancellation policy? +
- Cruise tickets are non-refundable, however, we do allow guests of parties 19 or fewer to reschedule their cruise at no extra charge, provided at least seven days advance notice is given.
-A rebooking fee will be incurred by guests who are unable to provide the minimum of seven days notice. For Lunch and Moonlight Cruises, rebooking fees are $15 per person. For Dinner Cruises, rebooking fees are $25 per person. The cruise will hold the balance of your payment on your account to be applied towards a future cruise booked within the next year.
- All Holiday & Special Event Cruises are non-refundable and non-transferable.
- Should your group be larger than 20 guests, we ask you to refer to your Terms of Contract for specific cancellation policy details.
Where can I park to board a Mariposa cruise? +
All of Mariposa’s boats are conveniently docked around the building at 207 Queens Quay West, at the intersection of York St. Easily accessible by public transit, automobile or from foot from the downtown core. There are several paid parking lots within blocks of our location.